Step 1: Verify that you didn’t install a wrong toner cartridge.Īs you know, every Brother printer requires to use specified toner cartridges. How to make my Brother printer recognize new toner cartridge?Īfter understanding the cause as to ‘Why is my Brother printer not recognizing new toner cartridge?’ Let’s head to the next step: fixing the problem. So we need to check any possibility and apply the best working solutions. Notes: The reason may vary from user to user. The printer probe or toner lever is damaged.The toner chip is missing, dirty or incompatible.The toner or drum counter needs to be reset.

The toner or drum is not installed properly.Incorrect toner cartridge is installed.The following reasons may cause Brother printer not to recognize a new toner cartridge： So, under the guidance of our engineers, we researched the cause of this problem and found some ways to fix it. Printer users may encounter this issue whether using compatible toner cartridges or genuine Brother toner cartridges. We did some research on this topic and found that Brother printer not recognizing new toner cartridge is a common problem with Brother printer. Why is my Brother printer not recognizing new toner cartridge?